VOGUE DECOR

Effective Date: YYYY-MM-DD

1. Introduction

Welcome to the Vogue Decor website, vogue-decor.com (the “Website”). The Website and related online services (the “Services”) are operated by Vogue Decor (the “Company,” “we,” “us,” or “our”). We respect the privacy and security of your personal information (“Information”) and are committed to handling it responsibly.

This Privacy Policy explains what Information we collect when you use the Services, how we use and share that Information, the legal grounds for processing where applicable, and the choices and rights available to you.

We may update this Policy from time to time. Material changes will be posted here with an updated effective date; where required by law, we’ll notify you by email. By using the Services after updates are posted, you consent to the revised Policy.

Note: Vogue Decor does not currently operate a mobile app. “Services” refers to our website and online/social media channels.

2. Controller & Contact Information

Controller: Vogue Decor Inc.

Privacy contact: info@voguedecor.com

Phone: +1 (888) 880-8232

Addresses:
7550 Chemin de la Côte-de-Liesse, Saint-Laurent, QC H4T 1E7
825 Denison St Unit 2, Markham, ON L3R 5E4

3. Scope & Geographic Focus

This Policy applies to personal information collected through the Services and related customer interactions. It is written to comply with Canadian privacy laws. If you are located outside Canada or the U.S., your information may be transferred to these regions.

4. Information We Collect

• Identity & contact: name, company name, email, phone, billing & shipping addresses.
• Account & credentials: username, hashed password, account settings.
• Transaction data: order history, invoices, returns, warranty claims.
• Technical & usage data: IP address, browser, device, analytics data.
• Marketing & engagement: preferences, email activity, opt-in status.
• Customer support: communications, delivery notes, warranty info.
• Third-party & public sources: social media or partners (where permitted).

5. How We Use Your Information

• To process orders, payments, shipping, and returns.
• To provide customer service and respond to inquiries.
• To operate, improve, and secure the Website and Services.
• To send order confirmations and, where permitted, marketing emails.
• To prevent fraud and comply with legal obligations.

6. Legal Basis for Processing

• Contract & performance: To fulfill your purchases.
• Consent: For optional marketing or cookies.
• Legitimate interests: For security, analytics, and service improvement.
• Legal compliance: For record-keeping and legal requests.

7. Cookies & Tracking Technologies

We use cookies and similar tools for functionality, analytics, and marketing. You can manage cookie preferences via the cookie banner or your browser. See our Cookie Policy for details about vendors such as Google Analytics, Facebook Pixel, and Klaviyo.

8. Sharing & Disclosure

• Service providers (e.g., shipping, hosting, payment, analytics).
• Professional advisors (e.g., legal, accounting, audit).
• Law enforcement or regulators where legally required.
• Business transfers (e.g., merger or acquisition scenarios).

All third parties are contractually bound to protect your information and limit use to agreed purposes.

9. International Transfers

Your information may be transferred to Canada, the United States, or other countries where our service providers operate. We use contractual safeguards or equivalent measures where required.

10. Data Retention

We keep personal information as long as necessary for the purposes outlined here, such as fulfilling orders, tax compliance, and warranty service. For example, transaction records may be retained for up to 7 years.

11. Your Rights

You may request to:

• Access your personal information.
• Correct or update inaccuracies.
• Request deletion of your information (subject to legal exceptions).
• Restrict or object to certain processing.
• Withdraw consent where applicable.
• Request a portable copy of your data.

Contact info@voguedecor.com to exercise these rights. We may require ID verification to process requests.

12. Marketing & Unsubscribe

Marketing emails are sent only where permitted or consented. Each includes an unsubscribe link. You can also manage your preferences in your account or by contacting Customer Care. Requests are processed within 3 business days.

13. Security

We use encryption, secure hosting, and access controls to protect your information. No online system is completely secure; if you suspect unauthorized access, contact us immediately.

14. Children

Our Services are not directed to children under 16. We do not knowingly collect their information. If you believe a child’s data was collected, contact us for deletion.

15. Changes to this Policy

We may revise this Policy to reflect changes in practices, technology, or laws. Updates will appear here with an effective date. Continued use constitutes acceptance.

16. Contact Us

Email: info@voguedecor.com
Phone: +1 (888) 880 8232
Mail:
Vogue Decor
7550 Chemin de la Côte-de-Liesse, Saint-Laurent, QC H4T 1E7
825 Denison St Unit 2, Markham, ON L3R 5E4